ChangeEngine
GoEngineerChangeEnginePowered by ChangeEngine
Quarterly Business Review · Communication Analytics

GoEngineer Communication Intelligence

Understand what's reaching your people, what's working, and where to take action next.

Communication→Audience→Engagement→Insight→Recommendation→Action

Viewing May 2025 – Oct 2026 (full window) · no filters applied · 2,753 send occasions · May 22, 2025 to Oct 15, 2026

57.2%Email open rate
Manual and automated sends, full window
At a glance

Headline KPIs

141,685 deliveries · 926 employees reached · 57.2% email open rate, full window.

Communications delivered · email and Teams, incl. automated
141,685
Communications published · email and Teams
560
Send occasions · email and Teams
2,753

A send occasion is one communication on one delivery date.

Employees reached
926
Workforce reach
98.6%

910 of 923 employees active in the window, matched to the HR file by work email. 16 reached recipients are not in the HR file and are left out of both sides.

Email open rate · manual and automated sends
57.2%
Email click-to-open · click-eligible, manual and automated
16.6%

Click-eligible communications only. 10.5% across all email communications.

Email click rate · click-eligible, manual and automated
9.8%

Clicks over deliveries, click-eligible communications only. 6.0% across all email communications.

Manual and automated sends. A send occasion is one communication on one delivery date.
Channel

Per-channel engagement

2 channels · 560 communications in the current selection.

ChannelCommunicationsDeliveriesTotal clicksPer-channel measures
Email545136,6718,223
Email open rate · 57.2%
Email click-to-open, click-eligible · 16.6%
Email click rate, click-eligible · 9.8%
Microsoft Teams155,01463
Teams interaction rate, clicks over deliveries · 1.3%
Click-eligible email communications
254 of 545
Email click-to-open, click-eligible
16.6%
Email click-to-open, all communications
10.5%

Email records opens and clicks. Microsoft Teams DMs record clicks only, so Teams has an interaction rate, never an open rate, and the two are not comparable. Manual and automated sends are both included.

No open equivalent exists on Teams. Not comparable to an email open rate. Reaction records are absent from this export, so this interaction rate is built from clicks only and is understated.

Click-eligible means a communication with at least one recorded click (the export carries no link-presence column). Communications without a click target cannot be clicked, so they are left out of click denominators.

click metrics use click-eligible communications only — proxied by communications with at least one recorded click (278 of 560), since the export carries no link-presence column

Trend

Engagement over time

18 months in the current selection · email open, click-to-open and click rates, manual and automated sends.

Bars show monthly deliveries across email and Teams. Click-to-open and click rate use click-eligible communications only (at least one recorded click). * May 2025 (from 22 May) and October 2026 (to 15 October) are part-months, drawn dashed and excluded from every average.

Email engagement by month, May 2025 to October 2026, manual and automated sends. Microsoft Teams has no open rate and is reported separately under Channel.

Comparisons

Comparison cuts

5 people cuts, plus program engagement and sending mailboxes.

Department

Engagement rate · all sends0–100%

Work country

Engagement rate · all sends0–100%

Seniority

Engagement rate · all sends0–100%
  1. Manager
    132 people
    58.5%
  2. Employee
    777 people
    56.2%

Tenure

Engagement rate · all sends0–100%
  1. 0-1 years
    104 people
    75.8%
  2. 1-3 years
    226 people
    58.9%
  3. 3-5 years
    132 people
    55.8%
  4. 5+ years
    447 people
    51.3%

Manager

Engagement rate · all sends0–100%

Teams where communications land best

  1. Justin's team
    49 people
    69.3%
  2. Vitali's team
    16 people
    68.7%
  3. Kat's team
    10 people
    66.2%
  4. Corey's team
    16 people
    64.6%
  5. Peter's team
    14 people
    62.7%

Teams where communications land least

  1. Marisa's team
    37 people
    49.8%
  2. Patrick's team
    14 people
    49.0%
  3. Marc's team
    11 people
    47.8%
  4. Jenny's team
    10 people
    46.0%
  5. Timothy's team
    12 people
    45.6%

Program

Sending mailbox

MailboxEmail open rate (0–100%)
  1. 1. celebratingyouranniversary@goengineer.com77.3%
    769 send occasions · 77.3% per occasion · 76.5% across all 1,897 deliveries
  2. 2. goconnect@goengineer.com77.1%
    47 send occasions · 77.5% per occasion · 62.8% across all 9,186 deliveries
  3. 3. happybirthday@goengineer.com76.6%
    929 send occasions · 76.6% per occasion · 76.4% across all 2,213 deliveries
  4. 4. peoplesuccess@goengineer.com74.6%
    822 send occasions · 74.6% per occasion · 56.1% across all 64,212 deliveries
  5. 5. peoplesuccessnewsletter@goengineer.com72.0%
    81 send occasions · 71.4% per occasion · 64.5% across all 20,747 deliveries
  6. 6. learninganddevelopment@goengineer.com58.8%
    89 send occasions · 56.4% per occasion · 51.8% across all 38,406 deliveries

Mean of each person's own rate across email and Teams, all sends, adjusted toward the company mean for smaller groups.

Measures how well communications land with each manager's team, not anyone's performance.

Mean of each person's own rate across email and Teams, all sends, adjusted toward the company mean for smaller departments. Department is each employee's current assignment in the HR file.

Recorded as "HOME" in the HR file.

Measures how well communications land with each department, not individual effort.

Department: Mean of each person's own rate across email and Teams, all sends, adjusted toward the company mean (57.2%) for smaller groups.

Work country: Mean of each person's own rate across email and Teams, all sends, adjusted toward the company mean (56.8%) for smaller groups.

Seniority: Mean of each person's own rate across email and Teams, all sends, adjusted toward the company mean (56.8%) for smaller groups.

Tenure: Mean of each person's own rate across email and Teams, all sends, adjusted toward the company mean (56.8%) for smaller groups.

Manager: Mean of each person's own rate across email and Teams, all sends, adjusted toward the company mean (57.2%) for smaller groups.

Benchmarked against the 57.2% window-wide email open rate (manual and automated sends). Click-to-open uses click-eligible communications. pp = percentage points.

Email open rate by sending mailbox, manual and automated sends. These are programme mailboxes, not individuals. The unit is the send occasion: each communication on each delivery date counts once.

Ranked on the per-occasion rate, adjusted toward the 75.4% average for mailboxes with few occasions. The per-delivery figure weights each send by its audience size, so large sends pull it down or up. 1 mailbox with fewer than 10 send occasions is not ranked.

Moments

Automated moments

7 birthday and work-anniversary communications · email open rate, automated sends only.

All events · 7 communications

Communication · eventEmail open rate (0–100%)
  • Happy Work Anniversary! 🎉- Catch Up for Segment Issue100%
    AutomatedWork anniversary · 10 deliveries
  • 🎈 Happy Birthday - Associate92.3%
    AutomatedBirthday · 1,097 deliveries
  • Happy Work Anniversary! 🎉91.1%
    AutomatedWork anniversary · 977 deliveries
  • Happy Work Anniversary! 🎉 | Colorado Employees90.3%
    AutomatedWork anniversary · 31 deliveries
  • INDIA-Happy Work Anniversary! 🎉86.7%
    AutomatedWork anniversary · 15 deliveries
  • 🎈 Birthday Alert - Manager59.8%
    AutomatedBirthday · 1,089 deliveries
  • Work Anniversary Alert!58.9%
    AutomatedWork anniversary · 856 deliveries

Sent automatically when the event occurs. Email open rate, automated sends only.

15 one-off re-sends with fewer than 10 deliveries are left out.

Timing

When to send

Best-performing slot: Thursday 23:00 MT (score 34.8).

Cell = Engagement Score · lowhigh · dashed = under 100 deliveries (not ranked) · blank = under 10 deliveries (suppressed)
Day of week × delivery hour (Mountain Time) · email manual broadcast sends only
Day / hour MT5:006:007:008:009:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:0020:0021:0022:0023:00
Monday
15
16
17
16
18
18
21
18
19
17
18
18
16
16
19
16
Tuesday
15
18
31
21
28
22
21
18
17
16
16
16
Wednesday
16
16
25
22
31
19
21
26
17
23
22
18
16
15
16
25
22
Thursday
15
14
11
25
18
24
26
21
27
19
26
23
31
16
16
17
35
Friday
15
16
22
21
16
19
33
19
21
25
24
16
Saturday
Sunday
29
23
32
17
15
17
16
Email only (Microsoft Teams has no opens), manual broadcast sends. Excluded: 1,697 automated Birthdays and Anniversaries send occasions (4,109 deliveries) and 480 single-recipient send occasions (480 deliveries). Each send occasion (one communication on one delivery date) is placed at the time of its first delivery, converted from UTC to Mountain Time (America/Denver, GoEngineer HQ); the export has no per-person time zone, so recipients in other time zones received these at different local times. Opens count a click without a recorded open as an open. Filtered clicks exclude clicks within 60 seconds of delivery (security link-scanner signature). Engagement Score = 0.3 × open rate + 0.7 × filtered click rate. Base: 132,083 deliveries, 561 send occasions, full window, not affected by the page filters. Base email open rate 56.5% is lower than the headline 57.2% because automated and single-recipient sends are excluded. Cells mix different content and audiences, and some ranked cells rest on very few send occasions — treat as directional, not causal.
Rhythm

Calendar & cadence

October 2025 calendar · 141,685 deliveries by program in the current selection.

October 2025

Open the full calendar →Feed 1.0.0 · generated 2026-10-16
Mon
Tue
Wed
Thu
Fri
Sat
Sun
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
EmailMicrosoft Teams DM Automated (birthday, work anniversary)

Volume by program

Share of deliveries by program
Program

Learning & Development

34.0%
of all deliveries
Communications
100
Deliveries
48,132
Email communications
90
Email open rate
53.7%
Email click-to-open
click-eligible
12.1%

Email open rate and Microsoft Teams interaction rate (clicks only) for each communication sent in the month, manual and automated sends.

October 2025 is the highest-volume full month in the window. Each card is a communication placed on its first send day in the month, with every delivery that month consolidated onto it. Automated birthday and work-anniversary messages follow the same rule.

Share of the 141,685 deliveries in the current selection, by program. Email and Teams, manual and automated sends.

Tile size reflects share of deliveries.

Context

Workforce & reach

926 employees reached · 98.6% workforce reach across 3 work countries.

Employees reached926
Workforce reach98.6%

910 of 923 employees active in the window, matched to the HR file by work email. 16 reached recipients are not in the HR file and are left out of both sides.

Work country coverage

Employees reachedPeople (0–656)
  1. United States656
  2. Remote162
  3. Canada91

Department coverage

Employees reachedPeople (0–60)
  1. Inside Sales60
  2. Sales-SolidWorks Farm60
  3. App Eng-SolidWorks59
  4. Tech Support-SolidWorks57
  5. Service Delivery50
  6. Service Delivery-CPE47

910 of 923 employees active in the window, matched to the HR file by work email. 16 reached recipients are not in the HR file and are left out of both sides.

Recorded as "HOME" in the HR file.

The value of ChangeEngine

Partnership value

58 service hours delivered across 12 projects · 39 hours in the last 12 months.

58
Service hours delivered to date, across 12 projects
39
Service hours in the last 12 months
720
Paid employee seats
6
Admin seats in use, of 4 paid

Service hours by month

Month (by project due date)Hours (0–15)
  • Dec 20252h · 1 project
  • Jan 202615h · 3 projects
  • Feb 202615h · 1 project
  • Mar 20267h · 1 project

What ChangeEngine is doing behind the scenes

  • ✓Audience segmentation
  • ✓Automated employee journeys
  • ✓Multi-channel orchestration
  • ✓Personalized communications
  • ✓Communication analytics
  • ✓Automated follow-ups
  • ✓Engagement intelligence
  • ✓Program management

“Every communication creates more intelligence about when, where and how GoEngineer employees prefer to engage.”

Hours are dated by each project's due date and only months with logged hours are shown. Service hours are confirmed delivered hours, not a modelled saving. No dollar values.